Is the customer always right?

Okay, so back in my Jollibee days, we used to have this saying, "The customer is always right." And while it's a nice sentiment, in reality, it just wasn't always true. There were times when customers were being unreasonable, demanding things that were impossible, or even just plain rude. It was tough to swallow that saying when you're trying your best to do your job, and someone's making it a hundred times harder.

That's why I think "The customer is always first" is a much better approach. It doesn't mean you have to agree with everything they say or bend over backwards for every whim. It just means you prioritize their needs and try to find solutions that work for everyone. It's about showing respect and understanding, even when things get tough. And that's a much more realistic and achievable goal for any service industry worker, Jollibee or otherwise.